Privacy notice for contacting us and using our website

We collect and use personal information when you contact us or use our website.

This helps us to:

• Respond to enquiries
• Provide information about our services
• Improve how our website works
• Understand how people use our services

The type of information we collect

When you contact us, we may collect:

• Contact details – such as your name, email address or phone number
• Enquiry information – details of your message or request

When you use our website, we may collect:

• Technical information – such as your IP address, browser type and device information
• Usage information – such as how you use our website (for example, the pages you visit or the time you spend on our website)

Why we use your information

We use your information to:

• Respond to enquiries or requests
• Provide information about our services
• Manage and follow up on contact form submissions
• Improve our website and user experience
• Monitor website performance and usage

Cookies

When you use our website, we may use cookies and similar technologies to understand how the site is used and to improve your experience.

Some cookies are essential for the website to work. Others help us understand how people use the site (for example, through analytics tools) or support embedded content such as videos.

You can find more information about the cookies we use, and how to manage them, in our Cookie Policy.

Sharing your information

We may share your information with trusted organisations that help us:

• Host and maintain our website
• Manage contact forms and enquiries
• Analyse website usage

We will never sell your personal information or share it for marketing or commercial purposes.

Some of these organisations may store or process data outside of the UK, but we ensure appropriate safeguards are in place.

Legal basis for using your information

We use your personal data under the following legal bases:

• Legitimate interests – to respond to enquiries and improve our website
• Consent – where required for cookies and similar technologies

How long we keep your information

We keep enquiry information only for as long as necessary to respond and manage any follow-up.

Website usage data is typically retained for a limited period and, where possible, used in an aggregated or anonymised form.

We regularly review and securely delete information that is no longer required.