We collect and use personal information when you work with us as a landlord, agent or property partner.
This helps us to:
- Manage property agreements and relationships
- Ensure properties are safe and suitable
- Meet our legal and regulatory responsibilities
We will only use your information where it is necessary to manage our working relationship with you.
The type of information we collect
Depending on your relationship with us, we may collect:
- Contact details – such as your name, address, email address and phone number
- Property information – details about properties you provide or manage
- Financial information – such as bank details, payment records and invoices
- Compliance information – such as safety certificates or documentation relating to the property
Why we use your information
We use your information to:
- Manage property agreements and tenancies
- Arrange payments and maintain financial records
- Ensure properties meet required standards
- Communicate with you about properties and services
- Meet legal and regulatory requirements
Sharing your information
We may share your information where necessary, including with:
- Local authorities or regulators
- Contractors or service providers involved in property maintenance or compliance
- Organisations involved in the delivery of our services
We will never share your personal information for marketing or commercial purposes
Legal basis for using your information
We use your personal data under the following legal bases:
- Contract – to manage agreements with landlords, agents and property partners
- Legal obligations – to comply with housing, safety and regulatory requirements
- Legitimate interests – to manage relationships and ensure properties are suitable and safe
How long we keep your information
We keep your information only for as long as necessary to manage our relationship, meet legal obligations and maintain accurate records.
Retention periods may vary depending on the nature of the agreement and legal requirements. We regularly review and securely delete information that is no longer required.
