Privacy notice for supporters, donors and communications

We collect and use personal information so we can communicate with you, manage donations and keep you informed about our work.

This includes when you:

• Make a donation
• Sign up to receive newsletters or updates
• Take part in fundraising or events
• Contact us with an enquiry

We will always respect your preferences and only contact you in ways you have agreed to.

The type of information we collect

Depending on how you interact with us, we may collect:

• Contact details – such as your name or email address
• Donation information – including donation amounts, dates, and Gift Aid details (where appropriate)
• Communication preferences – how you would like to hear from us

Why we use your information

We use your information to:

• Process donations and Gift Aid claims
• Send newsletters and updates (where you have chosen to receive them)
• Communicate with you about our work, services and impact
• Manage fundraising activities and events
• Respond to enquiries

Marketing and your choices

We will only send you newsletters or marketing communications if you have clearly agreed to receive them from us.

You are in control of how we contact you. You can:

• Unsubscribe at any time using the link in our emails
• Contact us to change your preferences or stop communications

If you choose to stop receiving marketing messages, this will not affect any other contact you have with us (for example, in relation to a donation you have made).

Sharing your information

We may share your information with trusted organisations that help us:

• Process donations
• Send communications
• Manage our systems

We will never sell your personal information or share it for marketing or commercial purposes.

Legal basis for using your information

We use your personal data under the following legal bases:

• Consent – for sending newsletters and marketing communications
• Contract – to process donations and related transactions
• Legitimate interests – to manage relationships with supporters and improve our communications
• Legal obligations – for financial reporting and Gift Aid requirements

How long we keep your information

We keep your information only for as long as necessary for communication, fundraising and legal purposes.

For example:

• Financial and donation records are kept in line with legal requirements
• Marketing preferences are kept until you withdraw your consent

We regularly review and securely delete information that is no longer required. More information can be found in our retention policy, which is available on request.