Privacy Statement – for Support Referrals and Enquiries

Our contact details:

Name: People, Potential, Possibilities (P3 Charity)

Address: Eagle House, Cotmanhay Road, Ilkeston, DE7 8HU

Phone Number: 0115 850 8190

E-mail: governance@p3charity.org

People, Potential, Possibilities is a registered charity and incorporates The Rugby Portobello Trust.  This Privacy Statement describes what information that is collected when a referral is made and how that information is used.

The legal basis that P3 relies on for this data to be processed and stored is that P3 has a ‘Legitimate Interest’, as a prospective client has expressed a willingness to engage in P3’s support services. In addition, providing support is an activity described by the Objects of the charity within the charity’s Articles of Association.

The type of personal information we collect:

  • Personal information (such as name, date of birth and address)
  • Characteristics (such as ethnicity, language, and nationality)
  • Relevant medical information

In some instances, we may also collect information about any criminal justice matters where required.

Why do we collect this information and what do we do with it?

The purpose of processing the information gathered is to develop the appropriateness of P3’s services to meet your needs.  This also includes developing the Support Plan/Risk Assessment in order to make decisions on how to manage risk and to understand your circumstances so that we can provide an appropriate service.

We may also use your data for the following:

  • to monitor and report on progress
  • to assess the quality and impact of our services
  • to comply with the law regarding data sharing

Who might we share your information with?

Your personal data may be shared with other organisations that are involved in your care, support or treatment. We will usually discuss this with you first.

Storing data 

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, use or disclosure of your personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

We will never share your personal information with other organisations for marketing, market research or commercial purposes.

Internal research and analysis

We carry out research and analysis on our clients and referrers, to determine the success of services and identify patterns and trends. This helps to improve our approach towards services and make P3 a stronger and more effective organisation. Understanding our clients, their interests and what they care about also helps us provide a better experience.

We may aggregate and anonymise personal data so that it can no longer be linked to any particular person. This information can be used for a variety of purposes, such as identifying trends or patterns within our client groups. This information helps inform our actions, assess demand and shape and improve services.

How long do we keep hold of your information?

We will only use and store information for so long as it is required for the purposes it was collected for. How long the information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).

We continually review what information we hold and delete what is no longer required. Your personal data, including support plans/risk assessments, is stored in line with our Retention Policy and Schedule. Contact us on governance@p3charity.org for a copy of this policy.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. P3 Charity will not usually charge for this service; however we reserve the right to do so or to refuse the request if it is deemed to be manifestly unfounded or excessive in nature.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at governance@p3charity.org if you wish to make a request.

Enquiries regarding your data

If you have any concerns or queries about our use of your personal information, you can submit a complaint using our contact form here.

You can also contact the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://ico.org.uk/