Vigiththa’s Story

We first met Vigiththa with her Family Advice Worker, Patricia, in one of the support rooms at P3’s Yiewsley Navigator. She had recently moved into a new home with her family with support from the Hillingdon team, a significant step that marked a fresh start. We sat down together to talk about what that change has meant and the journey it took to get there.

Vigiththa says, “I’ve been very lucky to have Patricia’s help with everything, I am now so happy and relaxed, whereas before I was very upset and stressed. I’m now starting ESOL [English for Speakers of Other Languages] classes in the evening, which is nearby.”

Because of her mobility issues, travel had been a real barrier in the past. Patricia and the team worked closely with Vigiththa to find a home that would meet her needs – somewhere close to local shops, the language centre and the Navigator itself. Being rooted in a more accessible area has made day-to-day life easier and opened opportunities that previously felt out of reach.

For Vigiththa, developing her grasp of English is a key part of building a more secure and independent future. Attending ESOL classes is not just about language, but about confidence and feeling part of her community. With the right support around her, she is now taking steps towards a more settled way of life.

Turning to Patricia, Vigiththa says “Thank you so much, Patricia, you have helped me so much. Even when I have struggled to explain [in English] what my problems are, she always knows what I mean – she’s such a kind person.”

For Patricia, this reflects the heart of the support work; building trust, understanding each person’s unique situation and supporting them in ways that go beyond the practical. It’s about helping people feel heard and giving them the tools to be able to move forward at their own pace.

Vigiththa now invites Patricia to share her perspective as a support worker, offering a valuable opportunity to understand her approach and decision-making. By hearing directly from her, we’re able to gain a fuller picture of how a support plan is developed and delivered.

Patricia says, “When I first met [Vigiththa and her family], they were living in a different place and Vigiththa and her husband both had serious health issues that had been going on for a long time. We tried to apply for PIP (Personal Independence Payment), but it was unsuccessful, so I appealed it and again it didn’t go very well. At the same time their landlord was trying to remove them from the property, which was their main issue.

“We were able to go to the council and put through a homeless application where we were successful, but the council placed them in temporary accommodation in Slough. But with both [Vigiththa and her husband] being in and out of hospital, it meant it was a struggle.

“So, I wrote to the council, and I was gobsmacked when I found out they were offered a house, as I didn’t expect them to read all my letters. I basically explained that husband and wife had health issues, as did the children and they need to stay near where their community is!”

Patricia is still so excited when she recalls that moment with us, she describes how much Vigiththa’s world has changed – the family are now living in their own three-bedroom home, are on a resettlement scheme and have been living well following a grant from the council.

She adds, “Vigiththa and her husband are conscientious, resourceful people. They use their own money and what they have; to do up their home for their children, they never ask for anything. So, it’s a lovely feeling [for me], being able to ask them what they need.”

Despite the positive news surrounding the family’s housing, Patricia says she is still working with the couple to apply for PIP. “Without going into too much detail, Vigiththa always used to work until she had an accident, but now with her health issues she can’t so she needs some income. I hope that this application will be successful.”

Despite ongoing battles with income, Patricia explains that she has seen a massive improvement in the wellbeing of Vigiththa and her family. Particularly in their communication styles and feeling a sense of connection with the local community.

“Vigiththa’s English has improved so much since starting her ESOL classes, she speaks to me and to other local people in English and that’s how it gets better. I look forward to being able to have full conversations in English with Vigiththa.”

Turning to Vigiththa, Patricia says with tears in her eyes, “I’m so proud of you – you’ve done so well.”

Vigiththa’s story is a powerful reminder of how the right support can remove barriers and create new possibilities. Through P3’s Family Advice Service, families can access tailored support with housing, finances, wellbeing and more, alongside opportunities to build confidence and connect with their community.

If you or someone you know could benefit from support, P3 has services all over England that could help. Find services near you, by clicking the button below.