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Meet Jodie Carter, Senior Wellbeing Worker for P3’s BeWell and Hoarding Services in Derbyshire who helps deliver BeWell community group sessions in Chesterfield.
Working at P3 since 2017, Jodie has provided wellbeing support through community groups, trips and one-to-one sessions. Jodie starts by explaining her background: “Initially my support background started with [working with people who have] learning disabilities, I worked as a senior in an autism unit and a domiciliary, which I absolutely loved.
“I’ve always loved supporting people, which obviously drew me to P3. But why I love this job is not just about supporting people, it’s about innovation. I have crazy ideas – some of them are too crazy – but some of them really make a difference to the people we support.
“We have two incredible services in the BeWell and Hoarding services, I am the Senior [Wellbeing Worker] for the High Peak, Chesterfield and the whole of the Hoarding service [across Derbyshire].
“So, my day-to-day is pretty much working with all of my colleagues to make sure we’re providing high-quality support to people. The majority of the people we support come from Adult Social Care, who have a care and support needs plan that we’ll follow. We always look at progression and strength-based approaches, so my role is to make sure that we’re keeping up to date with legislation and each person’s individual support plan, as well as supporting the team throughout.”
Jodie talks about her team’s wellbeing, and how their work supporting people with their mental health is both challenging and rewarding. She says, “There are so many challenges with supporting the most vulnerable people in our communities, with that we see a lot of crisis, vulnerability and safeguarding concerns which can impact the wellbeing of the team. I’m there to support everybody, so [when work becomes challenging, the team can still] see the impact they’re having.”
Overseeing two services, Jodie understands what it’s like to juggle a wide range of community needs. While P3’s BeWell and Hoarding are two distinct services, there is a lot of interconnectivities between the needs of the people being supported.
Jodie explains: “BeWell and Hoarding are pretty much the same service, except one has more of an approach to somebody’s home environment. They’re both holistic, they both have the person in the centre, they’re both mental health services.
“When I first started looking after the Hoarding service, it was a six-week support plan for people. Sometimes it’s just about talking and getting to know that person, so you can’t just go into somebody’s home and get rid of all the items in six weeks.
“So, I asked if we could scrap that six-week thing, because it wasn’t holistic as there was no time to build rapport. These items, they’re psychologically safe, these people need and love these items just like anybody needs and loves.
“We now have a minimum term of six months put in place. We’re not a clearance; we look after people’s wellbeing. The BeWell [service] does overlap with the Hoarding [service] due to traumas, mental health and bereavement.
“With the Hoarding Scale listed as 1–10, anyone under a 5 we try to refer to the BeWell service as a preventative measure, helping them with their mental health which can help with hoarding. Anything over 5 and we refer them directly to the Hoarding service.”
Jodie is deeply passionate about building trusting relationships with the people she supports. She says: “We want to look at triggers, we want to look at why, we want to build a rapport. If it takes six months to build a rapport, it takes six months! If we don’t have anything out of that property in the six-month period, we’re not going to let that deflate us or the person we’re supporting, we’re going to know where to go for the next six months.
“Here we have a person-centred approach with about 130 people in service, and I can literally go through every name and tell you something unique about each and every one of those people. They’re all incredible!”
We ask Jodie what she wants people to know about the P3 BeWell and Hoarding services. She says: “I want people to know how absolutely spectacular these services are,” she laughs, “I’m not just saying this because I’m biased, they absolutely do change people’s lives.
“Whether that be supporting people to get medication, to go for a coffee, supporting somebody who hasn’t left the house for 20 years to walk to their garden gate; these milestones are huge. They are literally changing people’s lives.”
About her team, Jodie says: “We’ve got around 30 members of staff and every single one of them has a person-centred approach. They’re passionate, they’re enthusiastic – they go above and beyond – they’re incredible.”
Explaining her own work background, Jodie says: “I’ve been [with P3] for nine years, and I think that’s because I’ve been able to try new ways to make a difference.
“In this time our impact has just grown. You can see the growth, the change, the cultural changes as P3 has grown and adapted. P3’s culture is all about people – we’re doing it for them, not the profit. It is genuinely about supporting people to move forward and to lead a life that they deserve.”
Her experience reflects a wider culture at P3 – one that prioritises people over profit and gives staff the flexibility to respond to what individuals truly need.
Jodie also reflects on P3’s inclusive culture and the support she received while navigating her ADHD diagnosis.
“Even before my diagnosis, I’ve always felt accepted at P3 – it’s the first time in my career where my mask came down a little bit.
“I did get my diagnosis two years ago to help me understand what sort of adjustments I’d need both at home and within work. Naturally I put my own adjustments in, but genuinely [my colleagues] are so good at helping me too.
“What made me think about getting the diagnosis and the adjustments was since having my children. It was about putting things in place to help me stay on top of things whilst juggling their lives.
“Managing work and home was a lot, I needed organisation and focus – which is what my diagnosis was able to give me. After having children, the symptoms became more prominent as I had more things on my plate.
“I eventually got some medication, which has been a lifesaver for me.
“It’s also worth mentioning that my son is autistic, so that means unexpected things can come up which P3 are amazing at helping me manage – I genuinely don’t think I’d able to work anywhere else and achieve as much.”
Jodie’s story highlights how the right support, understanding and flexibility can help people thrive both at work and in their personal lives.
Alongside their day-to-day roles, the BeWell team organise an annual fundraiser to help close funding gaps and cover the costs of trips and essential expenses.
Talking about the last fundraiser, Jodie says, “We used the £500 from 2024’s [Christmas] fundraiser to take everyone to Carsington Water and get a big buffet, bringing people together like that was incredible.
“In 2025 we took a slightly different approach; we did it in the summer and managed to get £1500. Any money we can get is absolutely great, but this extra amount meant we could take our people to the pantomime, host parties and we’ve still got some leftover. It was so cool.
“The fundraisers that we put on, everybody in our service benefits from that. For instance, even if people don’t want to go on the trips, we are able to give them Christmas gifts. That for me was incredible, as for a lot of people that was their only gift for the year.”
“We really, really, really want to take the people we work with to the seaside, that’s our biggest goal. We have people who are nearly seventy and have never been to the seaside. But we’ll need to get coaches, food and stuff – I think we’ll need nearer £2,500 this time round.”
We know it’s a massive goal, but we really want to give it a go!
Jodie says that grants play a major role in helping them deliver support that goes above and beyond basic provision. “We’ve just had a grant for £2,500, where we’ve managed to buy air fryers for every area and with that, we can look at making food on a budget, looking at nutrition and hydration but mainly it’s about building confidence. It’s also energy efficient, so it covers all the areas really.
“We’ve managed to get activity packs and fund some furniture for the new hub in Buxton too. We’re doing really well with it to be fair, but a lot of work has been put into it.”
To find out more about P3’s BeWell and Hoarding services, or to support their fundraising efforts, get in touch with the team using the buttons below.
To read more about P3 BeWell’s work in action, click here.
